Wow, blown away by this profile from Customer Experience Magazine, who placed me 8th in their UK Customer Experience Influencers list, amongst brands like; Microsoft, Samsung, Ipsos Mori, HSBC, Oracle and many more. You can see the full list here: https://cxm.co.uk/cxms-top-50-cx-stars/

As many working in the UK’s recruitment field will tell you, Michelle Ansell is one of the most highly regarded professionals there is, and her work in the last 15 years has brought the Customer Experience and contact centre sectors to a whole new level with her appointments for numerous firms.

That same skill in identifying top talent for her clients in her work at Douglas Jackson has been successfully transferred to awards judging roles, including the National Awards for Quality Planning and Insight and the UK Customer Experience Awards.

A true influencer, Michelle continues to share her knowledge and expertise in her prolific writing, contributing to blogs and online publications and providing insight and practical tips on everything from contact centre management to finding and retaining the very best employees.

Need advice on transferring customer ‘success’ to Customer Experience? Michelle’s got it covered. Want to know how the best questions to ask a potential customer service team leader in a job interview? You can bet Michelle has blogged on it.

That love of skill sharing was inspired by figures including recruitment legend Sir Alec Reed, who she met numerous times earlier in her career, and whose desire to educate others saw him found his own business school.

Michelle says: “Often, the fundamentals of Customer Experience can be missed or even forgotten. Money gets spent on new tools or technology, but your most powerful resource is your people.”

As a Managing Partner at Douglas Jackson, Staffordshire-based Michelle has assisted brands ranging from global players to disruptors and start-ups in their quest to fill vital roles and create supportive environments for their customers, and 2020 looks set to be another busy and highly successful year for her.