Recruiters have unprecedented access to phenomenal technology. Some solutions are free, some are a large investment. Some provide basic sourcing tools, and some solutions have so many bells and whistles, it’s hard to figure out a use for them all.

No matter what your budget, or your goals, everyone has access to great technology.

But there’s one key element great technology needs to actually work:

• If your recruiters don’t know how to use your technology to its fullest potential, it’s not worth the investment.
• If your employees don’t adopt your chosen software solution, it’s useless.
• If productivity is lost every time you hit a technical issue, you'll miss out on additional opportunities.

The solution? Excellent customer service.

The key to great technology is access to training and support.

When your recruiting technology solution provides training, your employees are equipped to use the product to solve their problems.

When they see the technology as a solution rather than a frustration they have to work around, they use it how it was intended, every day.

And when your employees have access to support when they have an issue, they can get back on track quickly. Excuses for not producing fly out the window.

Without great customer service, why invest your time, money, and resources into technology at all?