I wrote a blog and thought “before I post this, let’s change the title to include Part 1.” Reason being is that I had more to say, and couldn’t organize and execute my thoughts as effectively as I would like.

Now for Part 2:

My previous post included vendor performance metrics between the supplier and their client. I discussed the importance for vendor performance metrics and their conditions to be available and agreed upon the signing of their MSA’s.

At this point, I would like to take a look at the Vendor Management Systems and what they offer to enhance these service level agreements.

Typically Managed Service Providers would mimic the performance measures the client expects and the MSP would provide performance feedback to the vendors directly. The VMS tool would have all metrics included in their system to measure close ratios against requisitions received, submission analytics, and success measures for submissions/interviews/hires. For vendors to understand their expected performance, it is just as important to understand their current position. Analyzing the gap between current and expected performance is a start before measuring the effort required to close the gap.

The MSP can take over the metrics piece to ensure both services between the vendor and the client are achieved. Vendor analytics is easy to develop to measure if given the proper tools. Having direct access to requisitions, submissions, and reporting analytics would allow vendors to manage their performance on a regular basis. The MSP is responsible for providing the tools necessary for each vendor to achieve expected performance.

Another advantage is having the hub of communication as one source for all measurements. Communication that is managed outside can become easier than dealing directly with the client and vendor. Naturally as an Agency, it is important to service the client however if performance is not meeting expected measures, the news is better taken from the liaison as opposed to directly from the client. Similarly, the MSP is to provide vendor feedback to the client. Meeting SLA’s would make all parties beneficial and it is extremely advantageous when there is a driving engine to ensure both sides are meeting their expectations.

Thanks,

Neha