What does workforce planning really mean? Talent management? Recruitment and retention?



Could we amend our thinking around what retention stands for?

Bernard Salt spoke at the recent "State of the Industry" dinner for the Recruitment & Consulting Services Association in Melbourne, at which I was a special guest of CEO Julie Mills. Bernard recounted a story whereby a lawyer had in years previous, lamented at how they would invest… Continue

With over 200 graduates through my Global Mentor Program you can understand that I am witness to commonalities in shortcomings, regularities in obstacles confronted, and similarities in approaches done poorly. Many of the mentoring delegates in the very beginning of their six months working with me, ask the same single question (although the wording may vary, the intent is exact):



"Where should I start to improve… Continue

Let's get straight to the point: Action is the only precursor to success!



So, here is a pithy way for you to get focus on your customer - and thereby be focussed on improving your business.



Take a leaf out of the book from Marriott: Imagine there is no desk. That's right, imagine, you no longer have a desk. What do you do? Well, how about understanding that in nearly all businesses, you do not meet new prospective buyers from behind your desk? You must get out and market,… Continue

Sorry, we can't sell to you right now, we're in the middle of designing our new advertising campaign.



I telephoned to speak with a person who had attended a seminar I gave in Cairns (Great Barrier Reef - for those readers not familiar with Australia's north-eastern coast). This person worked for Quicksilver, the high speed catamaran that travels out to the islands. The individual who answered my call promptly informed me, "No, she quit two weeks ago."



"May I… Continue

What will you be doing today to attract more clients, increase revenues and build your business?



Here are twelve ways to do what has to be done to achieve those goals:



1. Send a letter (not an e-mail, a letter in the post) to three potential clients that would gain value from your expertise.



2. Make the three follow-up telephone calls to the three people you wrote letters to last week.



3. Arrange to speak to a group of people. Some of my clients and… Continue