Summer, a/k/a “prime time” for your restaurant, retail store, or hospitality venue, is upon us. While it’s critical to have enough employees to meet the rush, it’s quite another to have the right employees: those who provide exceptional customer service that can make or break your business. How important is it? According to a Walker study, customer experience is becoming the biggest brand differentiator for consumers –…

Clear, compelling data to support all of your talent selection and development decisions: doesn’t that sound like the perfect gift for the HR professional in your life?

The good news, according to OutMatch, a leader in talent solutions technology, support, and services, is that it’s possible. The key is to do what more than 8 in 10 Fortune 500 companies are doing: integrate assessments into your hiring and development…

Veteran’s Day is the perfect time not only to honor our service members, but also to recognize the valuable set of traits that veterans bring to the professional world. The U.S. Department of Veterans Affairs outlines several coveted characteristics common among military…

Without fail, year in and year out, beloved Peanuts’ character, Linus, sits in a pumpkin patch on Halloween night waiting for the Great Pumpkin to appear. Much to his dismay, it fails to turn up. Nevertheless, he remains undefeated and vows to wait again next year. He believes the Great Pumpkin is out there. …