Seeking Constructive Critique from Clients

I'm curious to know how many of you that have existing relationships with clients have had the courage to ask them for a true evaluation of what you do well and vice versa. I have clients that continue to give me repeat business which is always a good sign. That being said, I know I could be doing certain things better (i.e more efficiently, broader service offerings, etc), but rather than try to pin the old tail on the donkey, I think opening myself and my practice to constructive criticism would be enlightening and beneficial.

If anyone can enlighten me from personal experience, I'd love to hear your story.

Best,

Bill Ward

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Permalink Reply by Amber on February 27, 2012 at 5:47pm

Many souls would not be brave enough to even think about asking their clients to give them feedback. I think you feel secure in your worth and talents, so if you talk to some of your repeat clients they might have some ideas or suggestions that could improve your overall process or maybe just some things specifically with that client. I haven't ever asked this directly to any clients, but (hopefully) have heard some of their concerns and made adjustments when possible to giv them better service.

The clients who don't return would be the ones that would probably have different perspectives but I don't know how likely it would be to get them to give you feedback of any type -