How confident are you, or your leaders, when it comes to hiring the right person for your business?…
During an advising call with a client this week, she reported lackluster performance by one of her company’s locations. As we dug into the issue, it became clear that the members of the sales team…
Companies like Zappos and Southwest Airlines got it early on –happy employees…
Your objective in a transactional sale is to sell your product or service: “This is what I have, do you want it?” There’s nothing wrong with that, especially if you make the sale!
But if…
Credit extension and collection is a vital part of running a successful business. By extending credit, a company is inviting customers to do business with them. The risk of extending credit is…
I’m working with a…
I frequently hear people say “the customer is always right.” That may be true in your line of work, but not in mine. In fact, many times I have to help my clients see what they…
Marketing through social media has its many benefits. It allows you to reach out to your audience to richly engage with them in a way that traditional advertising can’t. Putting your brand or your…
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