Every job requires the wearing of the proverbial multiple hats. Leaders don the headgear of coach, mentor, visionary, accountability agent, and strategist. Salespeople balance helmets for the…
Managing and protecting your customer data is a priority in light of some of the recent data breaches that have undermined consumer confidence. You don’t want to be the manager that has to inform…
The first rule of business is to understand just how important the customer is. However much you…
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer…
We've all heard that adage, "The customer is always right". Growing up, I didn't put much thought into it. Of course the customer is always right, I'm the customer paying my hard earned money…
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