Each day businesses assess and rate their productivity, always aiming to achieve a higher percentage or meet a different goal the following day. As a worker you might not have the best, most productive day of work every day, but reviewing a few of the unexpected ways that you can sabotage your own productivity will remind you how you can get the most done (and then hopefully…

Exceptional customer service begins with hiring the right customer service representatives. Although it’s possible to hire such a staff to do the job, it may be challenging to select the most ideal people from a horde of candidates. Here are a few practical tips that can help you end up with a customer-focused team—and happier customers!

Hire Good Communicators

Because customer service mainly focuses on dealing with clients, hiring good communicators helps create…