Gerry Crispin's Blog – June 2010 Archive (1)

From Where I Sit...There Are a Lot of Empty Seats

I flew United for the first time in a decade last week. It was a lesson in customer as well as candidate experience I won't forget anytime soon.


The customer service people were very nice. When I stepped up before boarding and told them I normally fly Continental- had in fact booked my ticket through Continental but my mileage (50-100k per year for the last decade) and status weren't highlighted on the ticket as they should be and then asked whether 1st class had all…
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Added by Gerry Crispin on June 13, 2010 at 5:30pm — 7 Comments

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