Apart from some truly devastating life events, there are not that many things in a person's life that are more stressful than the first day at a new job.

The feeling of the new colleagues' eyes on you as you walk into your new workplace; a new company; new tasks; a new boss (or a few of them); new…

“The customer is always right” isn’t just a slogan from the early 20th century used to get more incomes. It is an approach that advocates customer satisfaction as a high priority, because there is an understanding of the obvious fact: no customers – no business. With this approach you are generating loyal customers, and a loyal customer “costs” five times…