Unless you've worked for a $100M talent acquisition performance management program in the heart of San Francisco, you may not know how to streamline recruiting agency performance in a programmatic fashion. Newer companies don't measure agency performance on anything but a case by "hire" case, neglecting performance data that identifies strength in partnership and reliability. Benchmarking creates optimizations across cost, speed, quality, and performance.
Time to Contact |
Time to Interview |
Time to Technical Interview |
Time to Final Interview |
Time to Offer |
Time to Hire |
Time to Start |
# of Candidates |
# of ReachOuts |
# of Outbound |
# Inbound |
# Hires |
# Cost Per Hire |
# of incidents |
Imagine a system where you reward your top performing partners, accelerate hiring which increases agency engagement levels because agencies know they can get more hires. This is true because there is a higher level of activity which leads to more placements simultaneously while reducing average cost of fees because you can guarantee progression with higher level activity and volume.
AGENCY MANAGEMENT PROGRAM STRUCTURE
Managing a program for your agencies will require weekly collaboration between your program manager and agency contacts who will love every minute of it. A healthy agency management program can look like this:
Primary Tier (top performing agencies) They get first dibs + on new orders.
...after 2 weeks, you release the job orders to a backup, 2nd Tier
Backup Tier (agencies who are average performers)
.....if you have specialty roles and positions only certain vendors can work on
Niche Tier (design a custom release job release schedule)
...niche agencies might be primary or backup while remaining in the Niche tier.
COMMUNICATION PLAN
Weekly Reporting (host a web or phone conference with agency reps)
IS AN AGENCY MGT PROGRAM RIGHT FOR YOU?
Can you analyze performance trends with each of your agencies?
Who is your top performer? Worst performer? Who attempts the most?
How much impact do each of these key performance indicators have on your company hiring?
Do you understand how measuring performance for your recruitment partners will help you?
If you don’t know the answers to the above questions, for every single agency and at a granular level, Veruca guarantees you are not optimized for success in hiring.
GUESS WHAT?
With Veruca.io Concierge, we will create and manage your program for free. Complimentary with every plan at Veruca.io.
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