A certain company located in a rural part of Georgia was looking for a senior manager for their call center. The job had been open for nearly a year and the interview process proved to be a revolving door -it seemed no one was 'just right.' This is a cautionary tale of what happens when you fail to qualify a company and their requirement. . You're only as good as the companies you represent, someone once said to me. How true.
Anyway, our account manager jumped in this job with great ardor. That our competition was not working it should have sounded alarms. It didn't. That the client resisted signing a fee agreement was another bell-clanger. But within a week we found someone from a much bigger company, far exceeding the client’s requirements and not only willing to take a 15K cut but also, relocate himself in order to be closer to his family.
Phone interview # 1 -- client never calls, so we reschedule.
Phone interview #2 -- client calls 2 hours late
Face-face interview #1 -- client cancels interview because manager won't be in town
two weeks later, client reschedules
Face-face interview #1 take two -- client cancels interview again because of internal issues
two weeks later, client reschedules again
Face-face interview #1 take three -- Applicant shows up at client site, on time after taking a vacation day but there's nobody to interview him...managers, knowing about the interview attend an out-of-town meeting without telling anyone. Receptionist sends applicant home.
Face--face interview #1 take four -- Applicant finally gets his interview, but senior manager, the decision maker is not there requiring another interview
By now, applicant is mildly hostile. The client agrees to make a special trip to Atlanta to see him, offers nice expensive dinner at a posh restaurant.
Applicant shows up at restaurant. Client no-shows.
Applicant no longer interested in job but client begs him directly to reconsider. Applicant says Okay.
Week later, client calls to say job has changed direction and applicant is no longer a fit.
Same day, we tell client our company will no longer recruit for them.
Week later, client give us another job order. This one's been open for 18 months.
We respectfully tell the client we decline the position.
Four days later, the HR manager is sending the marketing rep nasty-grams becasue we haven't submitted anyone.