How to Hire More Successful Leaders Who Stay Longer

You have made the decision to hire a new Customer Service Director.

You know this appointment will make, or, break the success of your differentiated brand experience.   Your new Director will be entrusted to design, define, develop, lead and deliver your enterprise-wide Customer Experience strategy across a constantly evolving multi-channel environment.

You go through a thorough selection process. Hire what looks like a great individual.  They had all the right experience, a good track record, good references but then, they just don’t work out!… Does this sound familiar?


Ask yourself, why did this happen?

How much has your business changed in the last 15 years?

In contrast, how much has your recruitment process changed in the last 15 years?

If you are like many organisations, you are probably recruiting using similar processes that you have always used.

Most recruitment processes assess ‘Appear To’ and ‘Can Do’ criteria.

The reason that your new hire is not fully effective and doesn’t work out is usually due to an incorrect behavioural, or cultural fit. We call it the ‘Will Do’ criteria.


With our updated retained recruitment solution, Douglas Jackson Search, we assess the ‘Will Do’. Helping our customers to hire the right leader; Chief Customer Officer, Customer Experience Directors, Customer Service Directors, Customer Strategy, Customer Insight and Customer Contact leaders  who not only can do but will do the job.  Who will be happier in post, more successful and will stay longer.

We are so confident in this scientifically proven process, that we are able to offer customers who use Douglas Jackson Search, up to a 12 month guarantee on our work.

Interested to know more?


Click Here, or on the phone above.  Or, contact our team of experienced retained search consultants for a free, no obligation demonstration and see what we can do to increase the success and retention of your new hires.

Tel 0345 620 9720


Hiring effective and experienced talent within Customer Experience, Customer Strategy, Customer Service and Customer Contact Channels is something Douglas Jackson has been working in partnership with many leading, forward thinking business and brands for some time.  We have an extremely strong network of Interim Executives andPermanent Senior Leaders; Exec board, Chief Customer Officer, Director, Heads of Department and Managers within Customer Strategy, Customer Experience, Digital Experience, Customer Service and Contact Centres. 

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