If you're on the lookout for a travel consultant job in London, you must first ensure that you have what it takes to get the job done. Here are some of the top attributes that all travel consultants must possess.
As a travel consultant, you are often the first point of contact and therefore you should make a lasting impression. You should display a warm, friendly and outgoing personality that is inviting and will put the customer at ease. The ability to influence is advantageous along with sound negotiating skills.
Interpersonal skills are a must due to the large number of customers and suppliers that you will be dealing with on a day-to-day basis. You must have excellent written and oral skills and the ability to develop relationships across the business. You must be able to communicate with confidence and get your point across clearly.
You can't expect to advise customers on their travels if you don't have relevant knowledge, which is exactly why a solid knowledge of the world is essential. Knowing the difference between what constitutes a family destination and a party town is highly important, and although there is always more to learn, prospective travel consultants in London must already have a sound understanding. Bonus points if you have first-hand, extensive experience of certain areas.
Most travel consultant roles are highly target driven, and so the right candidate must have a proven track record of hitting targets. You may have several targets to hit at the same time, and so the ability to work quickly and efficiently is desirable. If you work best when striving to meet deadlines, you may just be the right fit.
Travel consultants must be proactive in their work and have the skills needed to prioritise their often heavy workload. This means you must be highly organised and have the ability to drop whatever you're doing to help your customers, only to pick it right back up where you left it later on.
You will be dealing with a large amount of detail, which means that ensuring your work is accurate is essential. You must see through the administration tasks, which include making all documentation is correct. This includes handwritten paperwork and computer documents, so having good IT skills is a must.
Landing a travel consultant role isn't as simple as just helping people to choose a holiday. Of course, your customer service skills can play a big part in this, but you must also possess the knowledge to be able to advise accordingly. There are also lots of behind-the-scenes, tasks such as prioritising a heavy workload and having the ability to effectively and accurately complete administration duties are essential. If you believe that you have what it takes, then there's nothing to stop you from applying for that travel consultant role that you have been dreaming of.