“Live chatting” still has an aura of “playtime” associated with it, even today when so many social platforms have been introduced.  But did you know that “chatting” in the workplace has a new term and is considered great for business?

Yes, it’s now called ”real time collaboration”. Working Social is paying off in very big ways in many staffing companies across the world.  So, why are companies setting up processes to collaborate online in real time?

Many companies have asked us how and why a more online collaborative business process may benefit them, so here is a short list of  5 reasons why “Live Chat” or “Social Collaboration”  is so advantageous.

The online collaborative process can be compared to the proverbial “huddle” in the game of football. Every member of the team it focused on preparing for the task at hand and to seeing the way clear to a solution-whether it is solving an issue, closing new business or making a placement  - touchdown!

INCREASED BUSINESS INTELLIGENCE

Every person within a company has duties and responsibilities specific to their role within the company and a certain degree of expertise in a portion of the business.  When company experts from the team (sourcing, recruiting, business development…etc) come together online via an intranet/live chat/Social Workspace, each individual brings their own professional perspective, experience and genius to the table.  By discussing the impact of possible scenarios, there is an increased amount of Business Intelligence that is shared among the group. That Business Intelligence then ripples out and is shared into those areas of the organization.

WORKPLACE ENGAGEMENT

Online social collaboration in the workplace greatly reduces time spent in live meetings, where often times, doesn’t justify the time spent in either traveling to an onsite location and can accomplish the same objectives with real time answers to questions! No memos, no lengthy in-person meetings and no internal emails that can be overlooked or take forever to get a response.  Also, real time online collaboration increases the capacity for those not particularly adept at live communication to have a platform to share ideas without the pressure.

ACCOUNTABILITY & ACHIEVEMENT

Reaching one goal, and then two… etc.

Reaching goals can be much easier as a team.  When tasks are delegated and assigned appropriately, each member of the team is accountable for their role in the achievement.  Not all of the activity is put on one person or group.  Being accountable in an online chat setting is also a record of your accountability, achievement and dependability.  Brainstorming, sharing ideas and having a role to play in implementing strategic business initiatives does wonders for a person’s career.

Feel free to drop a comment as to how you collaborate in real time – are you still sending emails and attending in-person meetings?  How are you using social collaboration to build and sustain your staffing and recruiting business?

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