Commandment #1: Thou shalt become one with the customer/client internally or externally

Commandment #2: Thou shalt remember that the customer is the one that pays the bills

Commandment #3: Thou shalt become engaged in constant communications to all stakeholders

Commandment #4: Thou shalt never stop questioning everything

Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem early

Commandment #6: Thou shalt always be available to stakeholders, responding promptly to inquiries

Commandment #7: Thou shalt strive to meet the customer demands faster, better and cheaper

Commandment #8: Thou shalt strive to eliminate all rework

Commandment #9: Thou shalt recognize the importance of the entire human assets to the process

Commandment #10: Thou shalt ensure that improvement efforts are aligned with corporate missions and strategy