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In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature.
According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process of capturing customer's expectations, preferences and aversions. Specifically,…Continue
Posted on November 28, 2018 at 9:30am
Posted on November 5, 2018 at 9:37am