If you want to show the benefits of continuous process improvement, begin with one success and use it to show the organization the benefit of the change. #TLSContinuum

I get it. Your organization is confronted…

This was originally posted in January 0f 2011, however, its views are even more pertinent in today's crisis and I have updated it for today's world.

We are following the events that are unfolding in the world with Covid-19. It brings us to poise and considers what kind of environment we are fostering from our dialogue. Based on the era when I grew up we have a citizenry that was able to enter into a dialogue with consideration for the value of differing views on the…

Metrics for the sake of metrics can harm your business. Use the right metric for the right reason.

I can compose numbers all day long. Everything we do can be measured for one reason or another. The problem is that we have to remember that for our metrics to be creditable, verifiable, and evidence-based we have to ensure that…

This blog post originally was posted in 2010 but it is never more pertinent now then it was when it was first published.

I received an email this morning from a trusted source which indicated that a growing trend among some employers is to state in the ad for an open position " the unemployed will not be considered." Corporate America is faced with the real possibility of a labor shortage in some areas whether you believe it or not. From the Huffington post was this note:

In a…

Improvement based in complacency is false improvement #TLS Continuum

Consider your organization. What happens when the organization make a change in order to make a process better?

You have two choices. The first is that you can look at the change…

There is no clear path to continuous process improvement, expect hiccups along the way #TLSContinuum

One of our program offerings is titled In Plain Sight. I call it because one of the clearest path to improving your organizational processes is to remove those roadblocks to your systems which are stopping you from meeting the demands of your customer. The reason I call…

In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems. The problem is that this approach is primarily retroactive in nature.

According to Wikipedia, Voice of the customer (VOC) is a term used in business to describe the in-depth process of capturing customer's expectations, preferences and aversions. Specifically,…

In producing evidence-based solutions they are meaningless if we don’t measure, we won’t question #TheChangeMaestro #TLSContinuum…

We can’t act on what we don’t know - Dr. Mikel Harry #TheChangeMaestro #TLSContinuum

If we don’t question we won’t search - Dr. Mikel Harry #TheChangeMaestro #TLSContinuum

Don’t be a problem solver, become a solution seeker. #TheChangeMaestro #TLSContinuum…

Do you feel the problem facing your organization? #TheChangeMaestro #TLSContinuum…

Discourage turf wars in your organization. The organization loses. The human Capital assets lose. The customers lose. #TheChangeMaestro #TLSContinuum…

Critical to project success is the removal of the fear of trying #TheChangeMaestro #TLSContinuum…

Continual process improvement creates a new normal for the organization #TheChangeMaestro #TLSContinuum…

Change management without culture change is not change management #TheChangeMaestro #TLSContinuum…

Behavior is the mirror that shows our image #The Change Maestro #TLSContinuum

Attached to choices are consequences, choose wisely

Are your customer’s part of your improvement process? if not why not? #TheChangeMaestro #TLSContinuum