Exceptional customer service begins with hiring the right customer service representatives. Although it’s possible to hire such a staff to do the job, it may be challenging to select the most ideal people from a horde of candidates. Here are a few practical tips that can help you end up with a customer-focused team—and happier customers!

Hire Good Communicators

Because customer service mainly focuses on dealing with clients, hiring good communicators helps create…

Creating a great company culture can mean the difference between success and failure for your department. Employees who are happy at work are more productive, support their teams and produce quality work. Yet how can you create this type of work environment? A great company culture is created by listening to your team and creating an open line of communication. Discover how…

Technological advancements have been immensely instrumental in helping businesses and business owners enhance the productivity and performance of their business processes; however, many business owners make the mistake of believing that simply using a particular type of technology will automatically maximize their business process. The truth is that there are established practices that can be used to optimize the effectiveness of any type of technology. For recruiters who have invested in…

Landing an interview for your dream job is certainly a big deal and something to be proud of, but the process only really begins there. In order for you to actually get the job you are interested in, you will need to have to successfully make it through a company's interview process. Many companies today, in order to make the interview process more streamlined and convenient, will conduct initial interviews with potential hires over the phone. Outlined below are several useful tips on how to…

A first impression is a crucial moment on a first date. Things like bad breath, nervousness, or even outright desperation can and will throw up warning signals to your date. The same is also true on an interview; where a lack of confidence, charisma, and manners can undermine your qualifications for almost any position.

Sell Yourself

The key to…

Today's marketplace is far different than it was just a few short decades ago. Since the advent of the Internet, business owners are able to market their products and services on a worldwide basis. This has obviously opened up exciting opportunities, but it also brings with it a challenge. No longer are you competing with industry leaders in your geographic region. Consumers…