As a Principal Recruiter with more than 17 years of experience in the industry, it never ceases to amaze me how many recruiters treat applicants poorly. Most amazing to me is how recruiters behave towards one another. I have always prided myself in open, honest and timely communication with applicants, whether or not they are chosen for a role within my organization. If we as a company are undecided and dragging our feet, I tell the applicants such and keep them updated on our progress. If we have chosen another candidate, I don't keep them waiting for weeks on end for feedback and never leave them wondering what became of their interview.
Incredibly, this has been done to me (often) despite the fact that I am a fellow member of the Talent Acquisition community. It not only reflects poorly upon the individuals but also upon the companies that employ them as their Hiring Managers, Directors and Talent Acquisition SMEs.
If the process of applying for jobs and not hearing back is aggravating, discouraging and daunting to me, having many successful years within the industry, I can only imagine how it must feel to an individual who is unfamiliar with the practice or worse yet unemployed.
We as professionals should make it our responsibility to treat each and every applicant with dignity and respect, including our colleagues!