As a follow up to last week's look at what we are doing to combat the "black hole" perception, we also began to survey the candidates that we do not hire. My opinion is that those that are selected are happy and their feedback on the application, interview and selection process may be skewed to the positive.
Since beginning this back in August of last year, over 1,800 candidates have taken the time to give us feedback on how we are doing. Here is a sampling of our feedback and some of the actions we are taking:
1) Application is too long! I have to say, I agree with them! We have done some work on our website to make it easier and to hide some items but are still working on what else we don't need to gather up front. We have also made several applications a "multiple choice", for example, I am a new RN, I would like to work in: PICU, NICU, Med / Surg and they can select their top choices versus submitting multiple applications for the various areas.
2) Thanks for the feedback! Over and over, we heard that they appreciated hearing something - even if that something was a "no". However, many want more specific feedback as to why. With our volume of candidates, I struggle with how we can do this. One idea as we have many people who apply continuously is to alter the "standard" message monthly or quarterly - any thoughts? Do you have any suggestions?
3) Just talk to me! Many candidates feel that if they could just talk to someone, that they would be clearly the best choice. Again, with 21,000 applications and 1,100 hires, we can't talk to everyone. It clearly is a need that people feel they can't express their qualifications on an application. Makes me wonder if a "anything else we should know about you" place for them to write something would be appropriate? Has anyone ever tried this.
Although, I will tell you the recruiters were nervous when I proposed this idea to them, I believe the feedback we get just makes us better. Listening to those who we don't select has been a truly valuable exercise for my team and one we plan to continue!