The path to process improvement is paved in transformation not transaction approaches

What is your view of your world? I know it sounds like a strange question but hear me out. The vast majority of HR consists of responding to HR challenges in a transactional mode. The issue fire make sits presence known and you respond to it and then mov eon to the next fire. That is how HR has been since the early days at National Cash Register. Here is the problem however. Approaching the need to continuously improve the organizational problems in a transactional mode gets you nowhere. We only achieve process improvement when we learn hw to see the problem, feel the problem and change to a new normal. Dan Heath in his new book Upstream tells us that systems (of which HR is one) are designed for the results that they achieve. So if we follow Upstream's logic, if your process is resulting in a certain outcome and it is causing problems then the system has to change. You have to find the obstacles in the system and change them. That change is not transactional in nature.
To make those changes we need to clearly determine what the problem is, why it is occurring and take steps to eliminate the problem. The process of eliminating the problem is the process transformation in real time. It is the system of creating a new norma.l. Marshall Goldsmith tell us that what got us here, wont get you there.
The VUCA world we are in requires us to look at the wold with a new focus, one that transforms the world not be satisfied with the current world.

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