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Blog Post: Cold Emailing: How can I create an effective cold email?

I want to learn everything about certain topics. As a kid I studied…

Added by Clinton Buelter at 12:44pm on February 12, 2016

Blog Post: JOB CHANGE OR CAREER CHANGE?

There’s a…

Added by Mandy Fard - CPRW, CMRW at 2:41pm on May 19, 2022

Comment on: Blog Post 'First It's Writing, Now Faces: Enough Is Enough!': ol...) http://www.paulekman.com/micro-expressions/ Micro Expressions Micro expressions are very brief facial expressions, lasting only a fraction of a second. They occur when a person either deliberately or unconsciously conceals a feeling. Seven emotions have universal signals: anger, fear, sadness, disgust, contempt, surprise and happiness. You can learn to spot them. History Haggard and Isaacs were the first to describe micro expressions (calling them “micro momentary expressions”) in their study of psychotherapeutic interviews. They explained the appearance of “micros” as the result of repression; the patient did not know how he or she was feeling. Haggard and Isaacs also implied that these fleeting expressions could not be recognized in real time, but Ekman and Friesen later showed that, with training, anyone could learn to see “micros” when they occurred. Ekman and Friesen also broadened the explanation of why micros occur. Micro expressions happen when people have hidden their feelings from themselves (repression) or when they deliberately try to conceal their feelings from others. Importantly, both instances look the same; you cannot tell from the expression itself whether it is the product of suppression (deliberate concealment) or repression (unconscious concealment). Types Macro: normal expressions usually last between ½-second and 4 seconds. They often repeat, and fit with what is said and the sound of the person’s voice. Micro: These are very brief, usually lasting between 1/15 and 1/25 of a second. They often display a concealed emotion and are the result of suppression or repression. False: A deliberately-made simulation of an emotion not being felt. Masked: A false expression made to cover a macro expression. Why are Micro Expressions Important? Learning to spot micro expressions can help you: Improve your emotional intelligence One of the keys to improving emotional intelligence is developing skills which help you understand the human face. Unlike language or gesture the face is a universal system of signals which reflect the moment-to-moment fluctuations in a person’s emotional state. Learning how to read micro expressions will help you recognize feelings in others and, at the same time, you will likely become more aware of your own feelings. Develop your capacity for empathy Emotions play a key role in all of our interactions. Common expressions on the face — macro expressions — may not accurately portray how someone is feeling. When you can recognize the fleeting and more evasive expressions that arise, you become more sensitive to the range of emotions others wish you to know they are feeling. You also become more skilled at noticing when an emotion is just beginning, when an emotion is being concealed, and when a person is unaware of what they are actually feeling. These are skills that can help you become more sensitive to the real feelings of others, and to let others know, when appropriate, that they are truly “seen.” Recent research by Helen Reiss and others has shown that physicians’ ability to recognize emotion from briefly presented facial expressions predicted patients’ ratings of the physicians’ empathy. Spot Concealed Emotions When someone tries to conceal his or her emotions, “leakage” of that emotion will often be evident in that person’s face. The leakage may be limited to one region of the face (a mini or subtle expression), or may be a quick expression flashed across the whole face (a micro expression). Most people do not recognize these important clues, but, with training, you can learn to spot them as they occur. See Paul Ekman’s book Telling Lies for a full analysis of these and other clues of concealment and deceit. Improve your relationships The face offers the best window we have on how other people are feeling. Improving your ability to recognize others’ emotions will increase the intimate understanding that allows you to connect with other people. Research has also found that people who learned to spot micro expressions were better liked by co-workers. Understand others Dr. Ekman’s research has shown that we often miss facial expressions when they contradict words being spoken. Yet facial micro expressions are a universal system — everybody has them, and they warrant our attention. Even people from vastly different cultures, people who don’t speak your language, still have the same emotions and will show the same expressions. When you learn to recognize micro expressions, spotting the discrepancies between what you hear and what you see applies across the board – from friends and family to total strangers. Recognize and better manage your own emotions Learning to recognize facial expressions of emotion in others helps you learn to recognize your own emotions. Dr. Ekman’s research reveals that simply mimicking an emotion by manipulating one’s own facial expressions will initiate the physiological experience of that emotion – you’ll feel it arise within yourself. When you purposefully train yourself to link facial expressions with internal experience, you improve your conscious awareness of your internal emotions. Thus, you improve your chances of recognizing when you are becoming emotionally triggered. This awareness can help you manage the expression of your emotions. Develop Social Skills Individuals on the autism spectrum have benefited greatly with micro expression training, most notably with the Subtle Expression Training Tool (eSETT). People with schizophrenia have also shown positive results. Research done by Tamara Russell and others has found that training with Ekman’s Micro Expression Training Tool (eMETT) enabled people with schizophrenia to recognize emotion in others on par with normal persons. View our research page for further studies. How can I learn Micro Expressions? There are many resources to help you learn how to spot micro expressions. Paul Ekman has developed scientifically-proven training tools. There are many books available and a library of research papers updated on an ongoing basis. We’d suggest you browse informational videos and follow the work of our colleagues (see FAQ). Additionally, we provide photographs for training and research purposes. …; Added by Keith Halperin at 6:00pm on April 2, 2014

Blog Post: Video Interview Questions: The Ultimate Guide to Hiring Pros for Modern Recruiters: Doing video interviews and need some help with making the most out of every meeting? Asking the right questions is a great way to make that…; Added by Ngan Pham at 9:52pm on December 13, 2020

Topic: Meet Kristen Durkin, Applying Her Passion for Salsa to People: IIPE Website: Facebook: Meet my friend, Kristen Durkin, Director of Business Development at International Executive Research (IIPE), a firm which specializes in multilingual talent research, Name Generation, Prescreening/ Qualifying of candidates, and direct contact; i.e. cold-calling and email Campaigns. Kristen is a member of my networking group, "Six Degrees from Dave", however it wasn't until last October during Shally's "Talent Researching in Latin America" session at the ERE Conference that we met. She sat across the aisle with avid interest and providing her own perspectives on staffing challenges and opportunities in Mexico. After the session, shaking hands I realized the familiar name was indeed an RBC regular and conistent networker within SixDegrees. I smiled, knowing that this was yet one more example of many that our group members come face to face within the industry - not a coincidence that its members are most active within it. The handshake began a day to evening to day after conference buddy-thon with Kristen supplying the wry wit and us delivering the laughter. One thing was certain, I would know Kristen for years to come - she is a walking best practices manual on Latin America and a good friend to have, not least of which is the quality of her friendship offered, but likewise knowledge gained. This is one smart, talented industry player with much to offer. I trust all of our community can embrace her with networking holiday wishes! Q&A with Kristen Durkin Six Degrees: Tell us of your home world. KRISTEN: I currently live between Mexico, but I travel a lot back to NYC where my family is and throughout the U.S.A for conferences. Basically, my “home” life is usually packed in my brown and pink luggage. I am not married, nor do I have kids (My father hasn’t been able to buy enough cattle for barter to get me married, but I promise once that happens I will request a follow-up Q&A to release the big news). I do have a greatly close immediate family; I am the middle child with an older brother, Jason who was recently featured on the History Channel; followed and documented as a NYC “Sandhog” and a younger sister, Maureen. My sister is a bilingual (Spanish/English) Speech pathologist. I have happily married parents named Mom and Dad, although some call them Andrea and Eddie, both of whom work in the medical field. Before I moved to Mexico I participated in Big Brother Big Sisters of NYC for many years www.bigsnyc.org. For those who are not familiar it is a mentoring program for inner-city youth. I perform Spoken Word Poetry throughout New York; including the NuYoRican Poetry Café. I try to perform at least once with every return to NYC from Mexico. The most important fact to know about me is that I am a “salsaholic” I dance salsa whenever I have time to get out there. It’s in my blood, if there is salsa music playing, I’m dancing! Six Degrees: How many years have you been in the staffing industry? KRISTEN: I have been in the industry for quite a few years, I first started when I was a freshman in High school. Six Degrees: How did you get started as a recruiter? KRISTEN: I began interning while in H.S at an HR Recruiting firm based in Connecticut, K. Russo Associates, Inc. I started by filing paperwork (which I hated) and uploading resumes into Vurve. Slowly, they allowed me to answer the telephones. The position continued to gradually evolve. Karen (the president of K. Russo Associates) began to invite me into the interviews, where I was strictly instructed to take notes and shut-up. Following the interviews I would compare my notes with the notes of Karen or the other recruiter’s. Eventually, I began screening resumes, searching the database for internal candidates, researching passive leads on the internet, and interviewing new, junior leveled candidates. After graduating High School I wanted to ensure I liked recruiting and not just K. Russo Associates. I took a position with a boutique consulting firm who places CPA’s. I had a mini office on 5th Ave. in NYC and thought I was going to move up quickly. After my first commission check, I swiftly discovered- I had much to learn; like negotiating! I learned a great deal from my “5th Ave” boss, but I decided to focus on school, graduate college and later I went back to work with K. Russo Associates again. Whew, that was a mouth full! Six Degrees: What single event had the most impact on your sourcing/recruiting career? KRISTEN: ONE single event? I remember answering the telephone while still interning and asking the candidate while I went to put him on hold: “Can I hold you for one moment?” The bullpen erupted in laughter and I was positive I would thereafter be banned from phone answering and sent back to the filing cabinets. Instead, I went on lunch, and returned to the whole office having added screensavers quoting my mistake; Karen thought it was hysterical and apologized for the “silly intern” who answered the phone. I know it’s a funny story, but as a newbie in the business it taught me everyone is human, when you make a mistake on the phone, laugh it off and keep on keepin’ on. For each mistake I’ve made on the phone I improved my future calls. Mistakes like this have impacted my career; when training other researchers I always emphasize that people like humans, not machines reading 100% off of a script, if you make a mistake learn and move on. If it was an innocently entertaining mistake, then laugh. Do you have a mentor to whom you attribute your overall outlook on recruitment, capabilities, and/or model your career after? KRISTEN: Here is where I look like a big schmoozer and all of my coworkers will make fun of me, but hands down my mentor in this industry has been my boss, Karen Russo. There is no “fluff” with Karen when you do something wrong, but when you do something right she will be the first to let you know. I remember at one point we were an office of only women and after one of the recruiters closed a deal, Karen would do a summersault or cartwheel (In a pant suit, of course!) to show her support and enthusiasm. She’s pretty hardcore. Six Degrees: Detail your position, responsibilities, size of your staffing organization: KRISTEN: I am the Director of Business Development for IIPE- we are an executive research firm based in Mexico. HYPERLINK "http://www.iipe.net" www.iipe.net I am usually found at Recruiting Conferences, either as a vendor selling the business, or as an attendee learning and bringing back new information taught in the sessions to our team in Mexico. I can still be found doing research and applying the new techniques learned in a conference session on a research assignment. We are continuing to build our team, right now we have a team of 5, but this is not including our back office support. I suppose I am different from the average bear interviewed by Dave, because I am on the research side of the business. Six Degrees: (A) What other companies' recruiting operations do you admire or have heard are best-practice examples? KRISTEN: As a researcher, I admire the great sourcers; Shally Steckerl and Glenn Gutmacher for all of their help in teaching some of the most effective ways to use Boolean search strings. In addition to them a shameless plug goes out to Dave Mendoza as well, he’s helped build my network on LinkedIn and long before I had the delight of meeting him I always forwarded his weekly e-mails of the “top 10” and found him to be a great link to power-networking! (B) In what aspects are they superior? KRISTEN: A brief example: In October of 2008 I attended the ERE, fall meeting in Hollywood Beach, Florida. For anyone who knows me, they know I flew in from Mexico for the conference, I am an internet/phone sourcer and I happen to come from a Latin background. With that said attending Shally Steckerls “Sourcing for Latin America” was going to be exciting for me. I am not sure if I expected greatness from it, because I am so familiar with the topic , but I did in fact get greatness. Most of what was discussed is part of my everyday life, but Shally gave an excellent presentation, he was incredibly on point with his guidance as to how to approach a sourcing/cold-call and how it is culturally a different approach in Latin America. In addition I left the session and I was introduced to a few new websites, but for me- most important was that the topic of recruiting/sourcing in Latin America was brought to the table and was up for open discussion. It is, after all, an important part of the world! As for Dave Mendoza, I always admired the magic he’s worked on my LinkedIn network with his weekly top10 and have you seen his amount of connections lately? Funny enough the first time I met Dave was in Shally’s session for sourcing in Latin America. Six Degrees: What recent general news story or industry trend do you feel will have an impact on your work in the future? Why? KRISTEN: Outsourcing research has become a huge topic of conversation amongst recruiters. As a provider of outsourced research, this impacts my work and IIPE greatly. As a growing commodity we’re forced to stay ahead of the curve with cutting edge technology and new training. The education for our group never ends. Six Degrees: Have you represented your company in the broader conference circuit? KRISTEN: I have represented IIPE at NEAPS, The Fordyce Forum, ERE, CAPS. For 2009 I am looking into the Kennedy Conference, NAPS and ASA in addition to the aforementioned, but we will see. Six Degrees: What is your next career goal? What do you need to do to get there? KRISTEN: One goal is to contribute in breaking the stereotypes of outsourced research. Not every internationally based research firm is strictly tactical (although trust me that I know, a lot of them are!). Our researchers have been trained by recruiters; they have been in the office with recruiters and understand the corporate infrastructure of the U.S. I can only help break this stereotype by proving out-of-house research can produce great results too! Six Degrees: What talent niche groups do you target and are these particular talent areas specialized under your review? KRISTEN: We have worked within specialized areas of talent such as IT, HR, PR, Biotech, Manufacturing, Security Cleared Professionals. This is just to name a few examples. Six Degrees: What types of training in sourcing/recruitment are available to you and have you taken advantage of? KRISTEN: Because we are located in Mexico, most of our training comes from webinars. Second to webinars comes in-house training from Karen and myself and our training never ends. Six Degrees: What recruitment software tools do you use in your day to day recruitment activities & do they translate effectively within all of the different countries where you recruit? KRISTEN: If I listed every recruitment tool we use I would bore any reader from enjoying Dave’s Q&A’s ever again. We use SugarCRM everyday and Broadlook Technologies, our fingers for typing the necessary search strings and our mouths for getting past the gatekeepers. Six Degrees: What tools (technology or old school file folder, for example) did you first encounter early in your recruitment career? KRISTEN: I did do a lot of old school filing with a “Sort-All” (This tool is a yard-stick long list of the alphabet with slots so for placing the resumes in the correct order to thereafter be filed alphabetically). As for technology I used RecruitMax (Vurve), then of course excel, the internet and the telephone. Six Degrees: How did your expectations of being a recruiter compare to the actual, first time you got on the phone or in the cubicle? In your opinion, how do people's assumptions about our vocation differ from reality? KRISTEN: I am not sure I ever had expectations of being a recruiter, in fact I was going through the process of for law school when I moved to Mexico and decided to stay focused within the industry. However, I did expect to be intimidated on my first cold-call, but it turned out to be an absolute high. Everyone always talks about the initial fear, it rarely bothered me. With that said, when I began as the Director of Business Development, I remember walking into my first conference alone and being MORTIFIED. I was worried I was going to spend every meal, of every day, at a table by myself (which as most of you know, is impossible at a conference full of outgoing recruiters). In my opinion I would say the biggest assumption about my job is that people think because I live in Mexico – life’s a beach. Not so much! I try to get to the beach a few times a month. Six Degrees: Worst mistake, biggest goof, lousiest practice you thought would fly but didn’t…and how that was a learning experience? KRISTEN: Oh! Really, just one? Well… When I first started to attend business meetings and conferences – I thought it was important to get as many business cards as you can and just network, network, network. Truth be told- that’s a LOUSY practice to have. At the end of an event you have 500 business cards and about 30 seconds of conversation from each person, there’s no relationship develop. Even if you take notes on the back of your cards there is no way you can remember enough detail to make a non-generic e-mail for each of the business cards you snagged. My learning experience has been, develop relationships not just “contacts” in the Outlook address book. When you come back from a forum and you don’t have 3 good leads or candidate or contacts (whatever your goal is) it’s because you weren’t focused on developing the relationship! Six Degrees: “Best practice” you are most proud of developing (now or in the past) in your recruiting career? KRISTEN: I don’t think this is the miracle “best practice” you’re all looking to read about, but what about good ol’ fashioned honesty being a best practice? I maintain honesty with my boss, our researchers and our clients. Honesty is my saving grace! Six Degrees: What are some of the frustrating aspects/obstacles to your day to day as a staffing professional and in general? KRISTEN: Certainly, being asked how many names IIPE will generate per hour is frustrating. We do have such numbers because of metrics measures our in-house hours worked and naturally we can approximate the amount of leads developed in an hour. Nevertheless, it really depends on the research assignment. I have asked many researchers how many leads they will generate per hour and received a flat number in response, I’ve also I’ve asked others who are on my level and won’t lower standards to meet a lead per hour quota. It should be about quality vs. quantity. Six Degrees: Considering all of the frustrations you have experienced in your career as a recruiter, -- what inspires you as you continue in your career? KRISTEN: I am thrilled when research has a result. On our side of the business the result is not always glorified or as immediate as a recruiter, but when a placement occurs off a list we produce it’s exciting news! Six Degrees: What one thing do you ideally hope to accomplish in 2008? KRISTEN: Professionally, I would like to increase IIPE business by 60% (or more) with at least half of our clients on retainer. A personal goal is to start a successful and sometimes read blog. For those who know me… know I like to talk. It would be a great outlet and prevent me from bothering everyone in my office with info they’ve heard from me100 times before. Look out for my blog… Coming To Audiences Soon! Six Degrees: Anything you want to plug? KRISTEN: Both of the below blogs are usually very funny, entertaining blogs which are most of the time geared toward our industry or sales. Try reading these: http://www.krussoassociates.blogspot.com/ http://www.feedyourdatabase.com/ http://www.fordyceletter.com/author/hdhuntrgmailcom/ If you’re interested in Behavioral Assessment Tools contact: Cynthia Rogers on LinkedIn http://www.linkedin.com/in/cynthiarogers Six Degrees: How Are You Going To Change The Recruitment Industry? KRISTEN: There is a core group of people who always attend the recruiting conferences. On the last day of the ERE conference this past October one of the vendors asked me “How are you always so smiley, even in the morning?” When I am at a conference, learning how to improve our industry it’s motivating. I hope to change the industry by staying passionate about what I do and getting plenty of rest to stay alert! (see photo)…; Added by Dave Mendoza at 9:35pm on November 30, 2008

Blog Post: LET’S BOUNCE. WEBSITE STRUCTURE WILL AFFECT YOUR APPLICANT POOL.

by Traci K and BrightMove Staffing Software and Recruiting Software

The design of the career section on your company website will…

Added by Michael Brandt at 12:39am on March 4, 2011

Blog Post: HR and internal recruiters, YOU need to lift your game too: There has been a great deal of criticism of Agency recruiters lately, quite a bit of it from…; Added by Greg Savage at 7:21pm on May 25, 2011

Blog Post: EEOC Hearing Examines Social Media in the Workplace and Implications for Equal Employment Opportunity Law

The lines between employees’ public and private lives have become increasingly blurred, which has led to a complex dialogue around the enforcement of equal employment opportunity…

Added by kpfled at 10:56am on April 3, 2014

Blog Post: What Would You Do?: In this career, we are always coming across different scenarios that we've…; Added by Becky Northrup at 11:36am on April 10, 2014

Blog Post: Office Design Trends Of 2016: Does office design shape the workforce and workplace? Or is it the other way…; Added by TomerHarel at 4:35am on December 14, 2015