What is a Virtuous Cycle (or Positive Feedback Cycle) in business, and how can Human Resources benefit from this phenomenon?
It is an extremely powerful concept that is perhaps most easily explained using a successful company like Amazon…Continue
Added by Phil Strazzulla on May 4, 2020 at 8:00am — No Comments
Metrics for the sake of metrics can harm your business. Use the right metric for the right reason.
I can compose numbers all day long. Everything we do can be measured for one reason or another. The problem is that we have to remember that for our metrics to be creditable, verifiable, and evidence-based we have to ensure that…Continue
Added by Daniel T. Bloom on May 2, 2020 at 9:00am — No Comments
Whether it’s because you’re looking for online customer service or attempting to pick a new piece of furniture for your home, you’ve probably noticed chatbots in…
Added by Phil Strazzulla on May 1, 2020 at 7:00am — No Comments