elow-excellent staffing industry references available..........
thanks, steve cooper 954 242 0619 tamarac, fl (fort lauderdale area)
Stephen E. Cooper
7261 Fairfax Drive
Tamarac, FL 33321
954 242 0619
To be the Consummate Team-Player, bringing my Skills and Life Experience to an organization to help that organization thrive; to make a positive difference in peoples lives-both those with whom I work, along with the clients/customers I serve; and to thoroughly enjoy the personal satisfaction and financial rewards that come as a result of my committed efforts and achievements
Consultative/B2B Sales/Customer Service Expert with Proficiency in Internal Human Resources Recruiting/Staffing/Training, External Sourcing/Recruiting, New Business Development and Client/Customer/Candidate Relationship Management;
Primary Expertise in the area of Full-Life Cycle, Direct Sourcing/Recruiting for Information Technology, Telecom, and Engineering Sectors;
Secondary Expertise in Finance/Accounting, Insurance, Pharmaceutical, Energy and Defense Sectors
High Volume/Deadline Driven High Caliber Talent Identification and Acquisition-Filling Contract, Direct Hire and Temp to Perm Requirements for such Clients as: AT&T, Avaya (formerly Lucent Technologies), Telcordia (formerly Bellcore), Verizon, IBM Global Solutions, Merril Lynch, TIAA-CREF, Pfizer, New York Life, Consolidated Edison (Indian Point), Commonwealth Electric (Pilgrim Power Plant), Digital Corp (Acquired by HP), Honeywell, Lockheed Martin, Raytheon, Unisys Corporation, etc.;
Quality IT, Telecom Candidates Sourced/Recruited including: Specific Expertise in SAP, Oracle and PeopleSoft Enterpise Solutions, ERP, Supply Chain, CRM, Program Management, Project Management, , Hardware (ASIC Design) Developers/Testers, Server and Application Software Developers, Web Developers, Testing/QA,Systems Analysts, Business Intelligence, Business Analysts, Datawarehousing, Database Administrators, Network/System Administrators, Desktop Support, Technical Writers; Quality Engineering Candidates including Product, Process, Quality, Test, Mechanical, Electronic Engineering, and Nuclear;
Expertise in the use of Specialized Job Boards/Internet Sourcing, User Groups, Professional Networking, Old-fashioned "Headhunter--Cold Calling" into Client Competitors, and Candidate Referrals; Ability to interact effectively with multiple recruiters, internal and external, and with high-demand client hiring managers
Real Estate Brokerage- Recruitment/Training, Sales, Sales Management, Residential Leasing, Mortgage Lending;
Aviation/Homeland Security Experience with prior US Government Security Clearance;
Extensive Inbound and Outbound Telephone and Strong Internet/Computer Experience; Help Desk/Call Center/Training Experience;
Creative Thinker "Outside the Box", Problem Solver with Outstanding Verbal and Written Communication Skills; Excellent Driving History, Non-Smoker
Recruiter for Consultis, Boca Raton, FL Contract Assignment 1/08-2/08
Short-Term Contract Assignment, temporarily augmenting Recruiting Staff for Immediate Job Order fulfillment; Contract, Perm and Temp to Perm Sourcing/Recruiting (Interviewing/Salary/Benefits Negotiations)-Heavy Phone and Internet Sourcing (Job Board and Passive) Mid to Senior Level High Caliber Technology, Engineering, and Finance/Accounting Candidates for Southeastern Florida Clients; utilized Web-based Full-Cycle Recruitment Database Management System for Job Orders and Applicant Tracking/Resume Management/Database Mining
Stephen E. Cooper, Licensed Real Estate Broker, NY 8/04-11/07
Residential and Commercial, Sales, Sales Management/Recruitment/Training, Residential (Single Family and Multifamily) Leasing, Mortgage Financing, Heavy Phone Contact, High Quality Client/Customer Service; Residential Leasing Specialist (Marketing, Tenant Selection, Lease Negotiations, Property Management)
IT Recruiter Alpha Recruiting, East Brunswick, NJ Contract Assignment 4/04-8/04
Short-Term Contract Assignment, temporarily augmenting Recruiting Staff for Immediate Job Order fulfillment; High volume,Contract Sourcing/Recruiting-Telecommuting, Heavy Phone and Internet/Email Recruiting (Job Board and Passive Sourcing/Interviewing/Salary/Benefits Negotiations) Entry Level, Mid to Senior Level High Caliber Engineering and Technology -Mainframe and Client/Server Candidates, primarily in NYC Metropolitan, NJ and Nationwide markets, for on-site consulting assignments for AT&T(Oracle) and IBM Global Soluions (SAP)
Department of Homeland Security/TSA 11/02-01/04
Stewart International Airport, New Windsor, NY
Transportation Security Screener/Customer Service Representative/Trainer
Responsible for Federal Security Screening for Air Passengers and Baggage;
Trainer/Instructor for Continuing Education for TSA Screening Personnel at Stewart Airport; Module prepared by PowerPoint Presentation: "Customer Service and the TSA
Information Technology Recruiter for Applied Concepts, NYC 5/98-12/01
Senior Technical Recruiter/ Customer Service Representative/In-House Recruiter/Trainer Account Manager for VERIZON-established the account and recruited for the account; Recruited and Trained Internal Recruiters; High volume, Contract, Perm and Temp to Perm Sourcing/Recruiting -Corporate Location and Telecommuting, Heavy Phone and Internet Sourcing(Job Board and Passive) /Email Recruiting (Sourcing/Interviewing/Salary/Benefits Negotiations) for Mid to Senior Level High Caliber Engineering, Mainframe and Client/Server Candidates, primarily in NYC Metropolitan, NJ and National markets maintaining, on average, 30-40 high-margin Consultants on hourly billing ; Core contributor to achieving a 150-200 contractor headcount positoning the company for a $10,000,000 buyout by SBS, and International Staffing Company based in the UK; Primary Clients were AT&T (Oracle Financials), Lucent Technologies (Volt eProcurement), Telcordia (formerly BellCore); Others included: IBM Global Solutions (SAP R/2, R/3); Technology and Finance/Accounting Candidates for Merrill Lynch, JP Morgan, Morgan Stanley, NY Life, TIAA-CREF, Pfizer; participated by special invitation, in an Open Forum for Enterprise E-Procurement at AT&T Corporate HQ in Basking Ridge, NJ; topics discussed focused on Strategic Sourcing and Procurement within the context of "Vendor Neutral Master Payer" Supply Chain alternatives, interacting with a small number of AT&T Senior Management and other preferred suppliers; utilized Web-based Full-Cycle Recruitment ATS
IT and Engineering Recruiter for ManPower Technical Boston MA 9/97-4/98
Full Desk Lead Recruiter/ Customer Service Representative/In-House Recruiter/Trainer
Recruited and Trained Internal Recruiters; Hgh volume,Contract, Perm and Temp to Perm Recruiting-Sourcing/Full-cycle Sales/Recruiting (Sourcing/Interviewing/Salary/Benefits Negotiations) including Customer Sourcing, Job-Order Management, Mid to Senior Level High Caliber Technology, Engineering, and Finance/Accounting Candidates , Interviewing, Salary/Benefits Negotiations,Contract/Permanent placements. Heavy Phone and Internet Sourcing/Email Recruiting for New Customers and the Highest Quality Candidates; Established "ManPower Technical" Branch in the Boston Market and outlying areas; As Account Manager and Lead Recruiter, successfully recruited for and deployed a 500 NT Workstation Replacement Project for UNISYS and the Internal Revenue Service for the Andover, Lowell and Methuen, MA sites coinciding with a similar deployment at the Philadelphia site, attaching to the NT Servers in Memphis. As Account Manager and Lead Recruiter, successfully recruited for and deployed a Windows 95 Migration Project for ENTEX, National Technical Services Firm, at three customer sites in Boston, Burlington, and in Westborough, MA; utilized UNIX-based Mainframe Full-Cycle Recruitment Database Management System for Job Orders and Applicant Tracking/Resume Management/Database Mining
Commercial RE Website (Emerging Internet Technology), Hingham, MA Short-Term Project 5/97-9/97
Telesales Manager/In-House Recruiter/Trainer
Recruited and Trained Internally for Telesales/Customer Service/Technical Support Staff; Website Services specific to the Commercial Real Estate Industry; Heavy Phone and Email employed; Implemented Marketing Plan and initiated procedures to streamline and consolidate the Sales Cycle by creating urgency via fax and using a "one-call close", helping "start-up" company to increase New Customer Enrollment without sacrificing High-Quality Customer Service. Recruiting, Training, Managing and motivating other Telesales Personnel, greatly enhancing Morale, instilling a winning "Team Spirit" and "can do" attitude
MICROSOFT® (Outsource Stream) Canton, MA 1995-1997
Software Support Representative- Call Center/Technical Support/Customer Service/In-House Recruiter/Trainer
Provided responsive and competent telephone support to customers in areas of product features, installation, use, and usability for MICROSOFT WORD® and troubleshooting associated Hardware, DOS, WINDOWS and related Software Issues; Provided a high level of professional, competent support to all customers in pre-sales and post-sales situations. Insured that the department goals of problem response and problem duration were met by keeping my assigned open call queue current; Provided telephone support a minimum of 7 hours daily and fill in on the phones for others in accordance with the "all hands on deck philosophy." Maintained and exceeded customer satisfaction according to the required levels of measurements for this position. Maintained a high level of technical product knowledge in the specified software products and became knowledgeable in new products as assigned. Author, Administrator and Recruiter/Trainer for an Internal Training Program for Support Technicians focused on Advanced Customer Service Skills; STREAM Awards for Teamwork, Peer-to-Peer Training and Team Building
Enrolling at University of Walden for BS in Human Resources-anticipated degree 2010; Advanced Customer Service Skills; Oracle/Case Method Entity Relationship Modeling; Java/HTML and UNIX based Recruitment RDBMS, Certified by STREAM in Microsoft® Word; MS Outlook, Excel, PowerPoint, MS-DOS, Windows, UNIX, Internet/Intranet, Security X-Ray Systems and Explosive-Detection Technologies
PROFESSIONAL LICESNES CURRENTLY HELD
Licensed Florida Real Estate Broker
Licensed Florida Mortgage Broker
Licensed Florida Notary Public
Licensed NYS Real Estate Broker…
load of crap that is in the toughest way possible. My father started prepping me for college when I was the ripe age of 10. Yes 10. I clearly remember him telling me I had to get good grades in school then so I could get into a good college and from their grab a great career and be on my way to a bright future! So that's what I did. I was in honors and advanced placement classes through high school. I got into a good college, double majored in English Literature and English Writing, graduated with a high GPA, even studies Shakespeare and Seventeenth Century Literature at Oxford University through a study abroad program. I thought I did everything right. Then I got out into the real world.
The real world is a savage beast. I remember applying and interviewing for jobs. To my surprise, less than half of the companies I replied to called me back about a job. The interviews I did have mostly resulted in a: "Thank you for your application. Unfortunately at this time we do not feel you have the experience required for this position. Go suck an egg." That's for those companies that ever even bothered to send me a rejection letter. All I wanted was a job copy editing for a newspaper. I double majored in English! I studied at Oxford! What the hell was happening? The ever haunting post-graduate Catch-22 of requiring experience that you'll never get until someone gives you a chance and hires you for a job was kicking the life out of me. I eventually took a low paying Project Management role (actually started as a personal assistant to the owner of a small sign and lighting maintenance company--went through all that education to NOT become someone's secretary and there I was, filing, copying, and doing data entry) where the management preyed on young women with little education or options and had them working their fingers to the bone for $13/hr. Hell, I could have saved myself the $25k in student loan debt and gotten that job. It was a whirlwind from there. I did everything I could to pull myself up by the boot straps. I made some bad career decisions, then some stupid life decisions and here I am 5 years later trying like hell to make a career for myself.
Luckily for me, I receive fantastic advice and support from my grandmother. She's in her seventies now. She left her abusive, alcoholic husband when my dad was only 8 and worked a full-time job and kicked her own arse to provide for herself and her son. Grandma Val had the support of her late mother, my Nanny, who pulled herself up by her bootsraps when her husband tragically died while she still had young children and she went on to be a cook in some of Philadelphia's premiere restaraunts. I am proud of my legacy and grateful for the lessons of the generations before me. I have been lucky to have those two strong women in my life. I spent many wonderful weekends in their beautiful home in a quiet suburban neighborhood. They taught me how to garden, how to cook, how to appreciate what you have, how to save money, how to treat people with respect, and how to work hard and be the best person you can be. I learned that life is what you make of it.
I could feel sorry for myself and my generation for the hardships we have to endure but I don't. Upon close inspection I've come to realize that everyone throughout time has to fight battles and so will I. I'll win some, I'll lose some. I'll probably lose more than I'll win. However, at the end of the day, no matter what my social status is, no matter where I am in my career, I am happy with myself because I know the true value of life. I can seed a garden, I can make a beautiful Sunday dinner, I listen to my son and enjoy my time with him, I got to study at Oxford, I know some poetry by heart, I appreciate what I have, and I never give up.
So you see, in life, throughout the generations, there are sniveling brats with a sense of self-entitlement and there are those who want nothing more than to make their way themselves, who don't expect handouts and just want a chance. Somehow very few people saw that desire in me or maybe just didn't care. Interviews are not the best forum to really understand what a person is made of. In any case, the world keeps spinning. There will always be companies looking to exploit people like me who are looking for an opportunity but those companies won't go far. Their turn-over is high, their training is crap, they have outdated systems of metrics, and they don't really care about anyone's career. They just want someone to make them money now. Kind of like how banks and credit companies used to hand out sub-prime loans like Halloween candy. They looked great on paper 10 years ago. Now look where they are...
Sandra McCartt said:Thanks Jen,Good thoughts, i thought your response about Woodstock was funny and you were being your cute , kick ass self. So was not being patronizing. A tongue in cheek response if you will.I know you are working your tail off and fighting something that you can't do anything about at this point because you are in this game at the worst possible time any young recruiter could ever try and break into it.We so tend to lump everyone in the basket of generational identification. I do know a lot of GenXY who have come to the party as you have. Just as we did when we were young and thought we could change the world. I don't think we have to be self-deprecating because i think that is also self serving to play that game in order to convince your generation to take a job that none of our own generation would take.I was your age when the original Woodstock took place in 1969. According to my calcs Mark would have been in about the 8th grade of maybe the 9th so he probably didn't make it to Woodstock. I wasn't going to go do drugs in the dirt then either because i thought it was trashy then and i think it's trashy now. And like yourself, i had kids to take care of , school and a job. It's always easy to blame parents and we deserve some of that just as ours did for convincing us that it was failure if we did something horrible like get a divorce for any reason or not stay on a job for 25 years until we got the gold watch. We were however perhaps a little more equipped to handle failure because anything that happened to us was our fault no matter what it was. As a result of that attitude of "anything that happens to you that's bad is your fault". We reversed it and wanted our kids to grow up without the feeling that everything was their fault and the pendulum went too far the other direction. Then we dumped you out on the street with no survival skills because we tried to make life easier for you. Now we bitch because of the sense of entitlement and the shock of reality has thrown your generation into a tailspin. They are scared and pissed off and don't understand why all the stuff they were told is not working.We convinced you that all you had to do was get an education and the world would be your oyster. We forgot to give you the chance to fall down and get up by yourself when it was the little things, now we expect you to jump out there and be worldly wise, self reliant and as savvy as those of us with battle scars.That's why we need to be supportive and informative not self deprecating and manipulative to get you into situations where we set you up for failure then blame you for reacting to the message that we sent you . Your generation is taking it on the chin when it really counts. And you are correct ,entitlement is a learned behavior. Some of the most "i am entitled "people i work with are baby boomers who were nasty hippies then, are aging whining hippies now. They dropped out, turned on, protested and are still doing it. Their drug of choice was booze and it still is. Those little bottles on airplanes ya know........