Customer service job is in demand now a days. There is a tough competition going in job market for this job and it is…
Exceptional customer service begins with hiring the right customer service representatives. Although it’s possible to hire such a staff to do the job, it may be challenging to select the most…
In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems.…
Automobile repairing and maintenance services are regarded crucial for a smooth functioning of the car. A car may subject to damage due to any accident, mishandling, or simply with the passage of…
You have made the decision to hire a new Customer Service Director.
You know this appointment will make, or, break the success of your differentiated brand experience. Your new Director…
Companies like Zappos and Southwest Airlines got it early on –happy employees…
Turning Your Organization Upside Down- excellent blog post by Jim Clemmer about running a…
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