Search Results - reflects

Blog Post: Unleash the Power of Team Personality Traits in 3 Steps: Added by Ryan Mead at 9:53am on October 29, 2015

Blog Post: Building a recruitment strategy in a social world: I began writing a post on social networking the end of January – can’t believe it is already March! Due to a variety of events I’m just getting back to writing and what I quickly discovered is…; Added by Susan Burns at 11:49am on March 19, 2008

Blog Post: How to Choose the Right Pre-employment Testing Platform?: If you are in search of the best pre-employment testing solution, this article might just be the one you need to read.…; Added by Pankaj Deshmukh at 12:49am on December 14, 2020

Comment on: Topic 'Collections advice for a candidate heist': adversary). Sorry it's lengthy but I hope you find it enjoyable and maybe even instructive: A guy I've placed two times winds up at a new firm (not my placement) and brings me into his new organization for a tough medical director search. Great! The relationship investment is paying off. The search goes on for nearly a year and I send them some great candidates who for various reasons don't get offers. I finally land a person who had come highly recommended early in the sourcing process, but who had timing issues. She wows them, accepts their offer (a nice base salary bump for her), and gets rolling. As a result of my good work I get positive press within the organization. Soon, another division invites me to help them find a science writer PDQ. Fate smiles on me and I bat .1000 on this one-- submit a single great candidate and he accepts an offer one month to the day from my first phone call with the client. The client comes in a bit shy of my guy's base salary expectation and I'm even able to persuade them not to nickel and dime; he gets his full asking price. Smiles all around. Several weeks down the road, I get a marketing email from the client (I subscribe to stuff like this as a way to stay informed on my clients' businesses). It's actually from the 2nd division I worked with (the science writer job), and it's promoting a new batch of scientific content they've just posted to their new website. What to my wandering eyes should appear but a byline on one of the articles…and it's the name of one of the candidates I had submitted for the medical director search (the first one I did for this company). Realizing that this falls squarely within the language of my agreement (fee owed "if a candidate we refer to you enters into a service relationship with you or your affiliate"), I contact the guy who brought me into the organization to calmly gather some intel. Always better to keep your powder dry at first. I find that they've engaged my person as a freelancer for some project work. He understandably bumps me up to his boss, the one who signed my agreement. I feel like I'm on firm ground as I have a great fact set, I have a good relationship with this guy, and it's entirely possible that he is not aware of this situation since it happened in the other division. My expectation is that he'll want to make it right. Still, my antennae are fully extended for this call. He is pretty frosty as I lay things out for him. I'm assertive but polite and professional during the call. He begins making gratuitous assertions: "You've done some good business with our company…how you pursue this is up to you." I can tell I'm up against a blunt instrument. He keeps making this statement, so I conclude that he's trying to say that I should be grateful and let this one slide. His primitive debating skills finally get under my skin (my mistake). I ask, are you saying I should be expected to give away my work product just because I've successfully provided value to a client in the past? He chooses this opening for some selective outrage, saying he's insulted that I think he wants a freebie. I tell him I'm just trying to figure out his point by rephrasing a comment he's made several times during our conversation. By this point in the call, I clearly know the personality type I'm dealing with: a classic blustering hothead who lashes out when he finds himself boxed in by his own words. We end the call with him saying he'll followup with the other division. I send him an email thanking him for hearing me out, alluding to the goodwill that's been generated over the last year, and express my confidence that we'll be able to arrive at a quick and fair resolution. His reply states that yes, I have brought value and that my call was very professional until I accused him of expecting a freebie. He says it's safe to say they won't be using my services again. I reply asking him if he's kidding and just messing with me. I then contact the hiring manager from the second division by phone and get the clear sense that Hothead has already begun poisoning the well. Hothead then sends me another email, indignantly offering to pay my percentage on the freelancer out of his own pocket (it's a few hundred $$). In the interim, I have had collegial conversations with the 2nd hiring manager and she tells me (credibly, IMO) that HER boss went to school with the freelancer and so while it may not look great from the surface, no underhanded antics were intended. Still believing I have a case, I make a business decision to move on and preserve goodwill with her. I tell Hothead to keep his money as I consider the matter closed. I tell him that it's too bad that things went off the rails but I remain interested in fixing the relationship. Realistically I figure this will never happen. Hotheads never admit fault. Enter karma. Last week I got a call informing me that the medical director I placed under Hothead had resigned. And yes, it was 3 weeks AFTER the conclusion of her guarantee period. Karma, you sweet thing, you. Hothead emails me and asks for a copy of our agreement and a chat. During that call he says "You've probably heard that our medical director resigned. You're probably aware that it was after the guarantee period…" I interrupt him "Yes, I am very aware of that." <pissed off pause on his end>. He then asks me if I represented her for her new job. I have to admit I never saw that question coming, but my answer is easy and immediate. "No, I did not. In fact, my agreement with you protects you from that. That's not how I conduct business." (If I were him, I would have flown off the handle in indignant outrage, but I don't give others the power to insult me. Loutish statements reflect poorly on the people who make them, not their targets.) Incredibly, Hothead then tells me that he has an opening that needs to be filled (thank you, Captain Obvious). He says that he's "spoken with about 5 other recruiters" about how they'd handle a drop off just after the guarantee period. Wait for it-- He says that they would all try to work with their client in that situation. He then asks if I will discount my fee as a condition of working on this new assignment. I say that I can't speak for what other recruiters would do (he snappily replies "Well, I can!") and remind him that I extended a discount before the first project. I tell him I see no business rationale for devaluing my work under these circumstances; if anything, this is now a much tougher search than it was before. He then poses it as an ultimatum: "So you won't offer a discount?" "No thank you, I won't be able to do that." Then I'm told once again that they won't be using my services. I resist the urge to laugh and tell him that I'm no worse off than I was before the call began! Can any of you imagine the insanity of taking another search project from this person? What did I learn from this experience? Frankly, not much. I won't be changing my business practices just because of a fluky situation with an irrational client. Takes all kinds. Notwithstanding the freelancer issue, my agreement was strong and protected the client and myself in key areas. I was actually pleased with myself for being able to move on after this happened, although it does feel good to share/vent it with colleagues. Thanks for listening! --Chris…; Added by Christopher Perez at 10:35am on May 11, 2012

Comment on: Blog Post 'First It's Writing, Now Faces: Enough Is Enough!': ol...) http://www.paulekman.com/micro-expressions/ Micro Expressions Micro expressions are very brief facial expressions, lasting only a fraction of a second. They occur when a person either deliberately or unconsciously conceals a feeling. Seven emotions have universal signals: anger, fear, sadness, disgust, contempt, surprise and happiness. You can learn to spot them. History Haggard and Isaacs were the first to describe micro expressions (calling them “micro momentary expressions”) in their study of psychotherapeutic interviews. They explained the appearance of “micros” as the result of repression; the patient did not know how he or she was feeling. Haggard and Isaacs also implied that these fleeting expressions could not be recognized in real time, but Ekman and Friesen later showed that, with training, anyone could learn to see “micros” when they occurred. Ekman and Friesen also broadened the explanation of why micros occur. Micro expressions happen when people have hidden their feelings from themselves (repression) or when they deliberately try to conceal their feelings from others. Importantly, both instances look the same; you cannot tell from the expression itself whether it is the product of suppression (deliberate concealment) or repression (unconscious concealment). Types Macro: normal expressions usually last between ½-second and 4 seconds. They often repeat, and fit with what is said and the sound of the person’s voice. Micro: These are very brief, usually lasting between 1/15 and 1/25 of a second. They often display a concealed emotion and are the result of suppression or repression. False: A deliberately-made simulation of an emotion not being felt. Masked: A false expression made to cover a macro expression. Why are Micro Expressions Important? Learning to spot micro expressions can help you: Improve your emotional intelligence One of the keys to improving emotional intelligence is developing skills which help you understand the human face. Unlike language or gesture the face is a universal system of signals which reflect the moment-to-moment fluctuations in a person’s emotional state. Learning how to read micro expressions will help you recognize feelings in others and, at the same time, you will likely become more aware of your own feelings. Develop your capacity for empathy Emotions play a key role in all of our interactions. Common expressions on the face — macro expressions — may not accurately portray how someone is feeling. When you can recognize the fleeting and more evasive expressions that arise, you become more sensitive to the range of emotions others wish you to know they are feeling. You also become more skilled at noticing when an emotion is just beginning, when an emotion is being concealed, and when a person is unaware of what they are actually feeling. These are skills that can help you become more sensitive to the real feelings of others, and to let others know, when appropriate, that they are truly “seen.” Recent research by Helen Reiss and others has shown that physicians’ ability to recognize emotion from briefly presented facial expressions predicted patients’ ratings of the physicians’ empathy. Spot Concealed Emotions When someone tries to conceal his or her emotions, “leakage” of that emotion will often be evident in that person’s face. The leakage may be limited to one region of the face (a mini or subtle expression), or may be a quick expression flashed across the whole face (a micro expression). Most people do not recognize these important clues, but, with training, you can learn to spot them as they occur. See Paul Ekman’s book Telling Lies for a full analysis of these and other clues of concealment and deceit. Improve your relationships The face offers the best window we have on how other people are feeling. Improving your ability to recognize others’ emotions will increase the intimate understanding that allows you to connect with other people. Research has also found that people who learned to spot micro expressions were better liked by co-workers. Understand others Dr. Ekman’s research has shown that we often miss facial expressions when they contradict words being spoken. Yet facial micro expressions are a universal system — everybody has them, and they warrant our attention. Even people from vastly different cultures, people who don’t speak your language, still have the same emotions and will show the same expressions. When you learn to recognize micro expressions, spotting the discrepancies between what you hear and what you see applies across the board – from friends and family to total strangers. Recognize and better manage your own emotions Learning to recognize facial expressions of emotion in others helps you learn to recognize your own emotions. Dr. Ekman’s research reveals that simply mimicking an emotion by manipulating one’s own facial expressions will initiate the physiological experience of that emotion – you’ll feel it arise within yourself. When you purposefully train yourself to link facial expressions with internal experience, you improve your conscious awareness of your internal emotions. Thus, you improve your chances of recognizing when you are becoming emotionally triggered. This awareness can help you manage the expression of your emotions. Develop Social Skills Individuals on the autism spectrum have benefited greatly with micro expression training, most notably with the Subtle Expression Training Tool (eSETT). People with schizophrenia have also shown positive results. Research done by Tamara Russell and others has found that training with Ekman’s Micro Expression Training Tool (eMETT) enabled people with schizophrenia to recognize emotion in others on par with normal persons. View our research page for further studies. How can I learn Micro Expressions? There are many resources to help you learn how to spot micro expressions. Paul Ekman has developed scientifically-proven training tools. There are many books available and a library of research papers updated on an ongoing basis. We’d suggest you browse informational videos and follow the work of our colleagues (see FAQ). Additionally, we provide photographs for training and research purposes. …; Added by Keith Halperin at 6:00pm on April 2, 2014

Blog Post: 6 Steps To Launching A Successful New Business: With the job market still in a malaise, many job seekers are now considering…; Added by Scott Sargis at 9:54am on February 7, 2014