IT’S the nightmare that every businessperson experiences: a shouting match with a customer or client. Here are seven at the-ready responses that may help tame even the most unpleasant situation:
Some people love them (count me in) and some hate them, but analogies are what assist many people in getting their point across where otherwise it would have fallen on deaf ears.
So it was funny for me to read in the Brazen Careerist the other day as Penelope Trunk was making several very valid points about how people should invest in their careers and make decisions that will help them along the way, and to see her use a rather interesting analogy (that of Ashley Dupre – call girl… Continue
Added by bill martineau on April 1, 2008 at 10:34am —
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Japanese grocery stores had a problem. They are much smaller than shops in the USA and therefore don't have room to waste. Watermelons, big and round, wasted a lot of space. Most people would simply tell the grocery stores that watermelons grow round and there is nothing that can be done about it.
That is how majority of people would respond. But some Japanese farmers took a different approach. If the supermarkets wanted a square… Continue
Added by Amit Bhagria on April 1, 2008 at 10:23am —
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"Everything can be taken from a man but one thing; the last of the human freedoms-to choose one's attitude in any given set of circumstances, to choose one's own way."
Viktor Frankl
Attitude is everything!! Yes, Everything.!!
It is more vital than events. It's more important than what's happened. Because attitude determines whether we are happy or unhappy, fulfilled or empty, the positive perspective assures us that we can never fail. A hopeful attitude… Continue
Added by Amit Bhagria on April 1, 2008 at 9:55am —
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While howls of protest over poor customer service continue to be heard worldwide, there remain some businesses that manage to consistently deliver superior customer service year in and year out. Foremost among the lessons to be learned from such flashpoint businesses are the blunders to avoid — those fatal mistakes that trip up just about everybody else.
For further reading please check out the link below:… Continue
Added by Amit Bhagria on April 1, 2008 at 9:34am —
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As an entrepreneur, your idea of the business needs to be complemented with your sensitivity to the demands of the creative team.
ANYONE who has watched music channels in the late 1990s will recall the MTV Lift Man. It was a 70-plusyear-old man, with a horrible set of teeth, standing in a iron-grilled lift, cursing MTV in a raspy voice. Does “Mad in India” and “Blousefull” ring a bell? It did for Amitabh Bachchan. The Lift Man’s popular impact was so widespread that at a social… Continue
Added by Amit Bhagria on April 1, 2008 at 9:13am —
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The employee at the photocopier is half way down his copying when he encounters a paper jam. The employee moves to another machine instead of getting this one fixed.
It is 6.00 pm in the evening and the client deliverable is far from ready to ship and the consequences of delay are serious. The team leader responsible for the project gives the team members a few instructions but is the first to leave.
According to Bill Gates there are 3 keys to success in any new venture.
Being in the right place at the right time. (You could well be already there ).
Have a vision of where the industry / business you’re working in is going.
Taking Massive and Immediate Action. (It is time to act).
“The future belongs to those who believe in the quality of their dreams” Was it Johann Wolfgang Von Goethe, the famous German poet and philosopher who said those words?
In this weekly column we intend to bring you some juicy morsels of high protein training so that you can immediately go back to work, bulked-up and ready to try something new. If it works for you great, if it doesn't then help me help you by sending me an email so we can figure it out together.
We are really lucky to have among us some of the finest trainers in the industry on RecruitingBlogs.com. That is… Continue
I’m excited to announce that my online blog, bloggingforjobs (www.bloggingforjobs.blogspot.com) is expanding!! My goal is to be one of the top 100 HR blogs in the US. If you are able, help me achieve this honor. Add my link to your page or forward my blog address to your friends. I am tracking site clicks and visits daily to track my progress.
With that in mind, we are in the beginning stages of building a website that includes my blog(s), jobs postings, and other cool online… Continue
In the very first feature for our RecruitingBlogs.com columns Dave introduces us to Susan Burns. Susan is the brains and the brawn behind Talent Synchronicity. Prior to that she was the brains and brawn behind a number of high-profile talent… Continue
Added by Amitai Givertz on March 31, 2008 at 7:00am —
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Over the next few weeks we will be embarking on an investigation into the job board widget, by taking a look at a range of widgets offered by UK job boards. We will present the pros and cons of each widget, finishing up with a comparison of all the widgets we’ve reviewed.
Before we do our first review, [continue reading]…
Seth Godin wrote a post called "Why bother having a resume?” in which he claims that truly extraordinary people do not require the standard job-seeking dossier. His point is that your “presentation” should include other tools to display your talents; these would include an insightful blog, fantastic recommendations from respected individuals, a sophisticated project… Continue
Added by Valerie Gonyea on March 30, 2008 at 1:00pm —
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When it comes to the business world, Steve Jobs is the Man. Period.
This guy creates value in just about everything he touches - Is every new product Apple launches a blockbuster? . . . No, but his track record is a laundry list of immense successes. If you owned Apple stock just 12 months ago, I'm sure you'd agree. 12 months ago to the day, you could have bought AAPL at $95/share on… Continue
Added by Joshua Letourneau on March 30, 2008 at 12:51pm —
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