Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to…
Keeping communication open with customers is an important part of any business process, and we’ve seen a lot of change in how we do it. UK businesses are growing fast, and so are the ways they…
Companies like Zappos and Southwest Airlines got it early on –happy employees…
Human resource departments have started to display a preference for recruiting customer success agents whose backgrounds are in the same vertical and/or role as the customers they’re…
Click-to-call is one of the most popular cloud technologies companies use to enable prospective and existing customers to connect with them faster. It is a real-time-based calling…
Direct mail is quickly becoming a rejuvenated form of targeted marketing, as one of the most effective ways to communicate with your customers and prospects today. A…
I was reminded, again, the other day, that the best recruiter for a small business is an engaged and valued employee.
Big businesses rarely have the opportunity to convert a…
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