Have you ever noticed the only planes you read about in the paper are the ones that

crash?



This is similar to when your company loses a client. Think back on an occasion when a

long-standing client went with a competitor because of one bad experience. You might

have given them 98-percent customer satisfaction, but that 2 percent made the headlines

and grabbed their attention.



How do we avoid such occurrences?



Employ the right staff, that’s… Continue