“Hiring people with diverse backgrounds brings in a flexibility of thought and openness to new ways of doing things, as opposed to hiring clones from business schools who have been taught a codified way of doing business.”

The hiring industry worldwide is chanting about introducing diversity and inclusion in the workplace. The industry is constantly evolving and is equally aware of the repercussions bias hiring approach carries with it.…

TLS Continuum Daily Tip - We can’t act on what we don’t know. (Dr. Mikel Harry) #TLSContinuum

TLS Continuum Daily Tip - We don’t know until we search. (Dr. Mikel Harry) #TLSContinuum

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.

The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is expected to take Kura’s staffing levels to more than 2,000 people across sites in South Africa and in the…

TLS Continuum Daily Tip - If we don’t question we won’t search. (Dr. Mikel Harry) #TLSContinuum

An AHA Moment

The world wide web defines an AHA moment as that moment when you experience a sudden realization, inspiration, insight, recognition, or comprehension of a concept. I have had one of those AHA moment lately. It began with reflecting on an adage I learned when working for the Borders Group sometime back. The adage tells us not to judge a book by its cover.

Come with me and go back a decade ago, when I picked up a copy of…

Stamford, CT, July 19, 2023 – The United States Artificial Intelligence Institute (USAII®) is proud to announce the launch of its highly anticipated AI Leadership Certification Program – Certified AI Transformation Leader (CAITL™). A cutting-edge initiative designed to equip business leaders and decision-makers with the skills and knowledge required…

TLS Continuum Daily Tip - Don’t be a problem solver, become a solution seeker. (Dr. Mikel Harry) #TLSContinuum

TLS Continuum Daily Tip - Do you feel the problem facing your organization? (Dr. Mikel Harry) #TLSContinuum

TLS Continuum Daily Tip - If you don’t have time to do it right you must have time to do it over.” (Proverbs) #TLSContinuum

TLS Continuum Daily Tip - Let your eyes look straight ahead; fix your gaze directly before you. (Proverbs) #TLSContinuum

TLS Continuum Daily Tip - To know and not do is really not to know. (Proverbs) #TLSContinuum

TLS Continuum Manifesto Principle 10: Through the use of logical thinking tools, the TLS Continuum will establish a universal problem-solving process

Beginning with the identification of the system constraint, the organization should establish the format for the development of any problem-solving process/ We recognize that this process is an evidence-based scientific experiment towards resolving organizational issues. We believe that there…

The traditional talent acquisition process has long been plagued by biases, leading to inequitable hiring practices. However, artificial intelligence (AI) has refurbished new avenues for transforming talent acquisition and mitigating bias. By leveraging AI technologies, talent acquisition teams can streamline hiring processes, eliminate unconscious biases, and make more informed and fair hiring decisions. …

Artificial intelligence (AI) has made significant progress in many areas, including personnel in today's fast-paced digital environment. Since adopting AI technology, businesses have significantly altered their approaches to recruiting new employees. The shift in hiring practices will impact AI…

TLS Continuum Daily Tip - Fix the problem not the blame. (Proverbs) #TLSContinuum

TLS Continuum Daily Tip - Blessed are those who find wisdom, those who gain understanding. (Proverbs) #TLSContinuum

“I trust my gut when screening resumes and recruiting candidates. If something doesn’t feel right, I just move over to the next resume”, quotes Bella, who’s been recruiting for almost five years. While the “logical” explanation can be a great piece of advice for the mundane chores of the day, it can do more harm than good to a business if followed when seeking a talented and skilled…

TLS Continuum Daily Tip - The ideas of control and improvements are often confused with one another. This is because quality control and quality improvement are inseparable. (Karou Ishikawa) #TLSContinuum