TLS Continuum Daily Tip - We must be careful not to believe things simply because we want them to be true. (Richard Feynman) #TLSContinuum

Curious about AI's impact on careers and industries? AI isn't here to replace us but to empower us, transforming domains by handling routine tasks and enhancing decision-making. It's not about job replacement; it's about leveraging AI to improve our work, benefiting professionals and industries.

Artificial Intelligence (AI) has surfaced as a revolutionary power, fundamentally altering industries and overhauling conventional processes. While concerns…

Becoming a certified pest control technician comes with a lot of responsibility. To receive certification, you must attend classes, pass exams, and gain experience in the field. It can be challenging to know where to start, or you may find yourself struggling to pass the tests.…

TLS Continuum Daily Tip - Direction is much more important then speed (Richard Feynman) #TLSContinuum

Managing a team can be an exciting experience but it can also pose challenges, particularly for first time managers and those transitioning from a team member to a leader.

Statistically, managers promoted from within are more likely to be respected by their former teammates compared to an external hire – but there are still challenges ahead…

60% of employees have recently reported wanting to receive regular feedback from within the organisation, indicating the importance of a company making it part of their day-to-day operation. Feedback goes a long way towards employees feeling valued…

TLS Continuum Daily Tip - Those who can’t think for themselves are truly lost. (Richard Feynman) #TLSContinuum

Note: This newsletter is usually posted on Thursday morning. However due to the approaching Tropical Storm/Hurricane Idalia we are posting it several days early.

 I recently had a lengthy conversation with a colleague, Jeff Summers (formerly of Motorola University) in which we were discussing a drawback to the current prevalent thoughts in the continuous process improvement efforts. We agreed that we are excelling in the view of the backdrop to the…

Business leadership has gone far with the turn of the century. With artificial intelligence taking up the front row, it has called for an urgent dig into a space for a qualified and skilled talent pool of AI professionals. Artificially intelligent tools and processes are taking the industrial and worldwide economy by storm.…

TLS Continuum Daily Tip - Productivity Strategy: Have a sene of humor and talk honestly. (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - Productivity Strategy: Don’t think about what you want to be, but what you want to do. (Richard Feynman) #TLSContinuum

Good morning.  I want to begin with a little housekeeping. This week’s edition of the TLS Continuum Toolbox newsletter represent edition 100 We started in November of 2021 with no subscribers and as of this morning we now have 1678 subscribers. Typically, LinkedIn Stats tell me that about a third of you look at the weekly editions and we are appreciative of the fact that our content seems to be resonating with you. Further I need to thank Phil Gerbyshak for the recommendation to start the…

TLS Continuum Daily Tip - You have no responsibility to live up to what other people think you ought to accomplish (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - I have no responsibility to be like they expect me to be. It's their mistake, not my failing. (Richard Feynman) #TLSContinuum

Replacing five legacy systems delivers lower TCO, advanced contact centre features on-demand, scalability and external platform integration

London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, the solution will enable Kura to offer its clients – including a host of leading…

TLS Continuum Daily Tip - Great sign of intelligence: You know what you don't know (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - Great sign of intelligence:You are highly adaptable and curious. (Richard Feynman) #TLSContinuum