Replacing five legacy systems delivers lower TCO, advanced contact centre features on-demand, scalability and external platform integration

London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, the solution will enable Kura to offer its clients – including a host of leading…

TLS Continuum Daily Tip - Great sign of intelligence: You know what you don't know (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - Great sign of intelligence:You are highly adaptable and curious. (Richard Feynman) #TLSContinuum

Resume parser with Taxonomy can create an additional list of skills and help you tag resumes on skill parameters. It helps you to identify even those resumes that miss having these skills. As a result, you can enhance your search by up to 90%.

Is your resume parser giving accurate results?

Do you want to dig out more…

TLS Continuum Daily Tip - Great Sign of intelligence: You don't get offended with accepting the facts. (Richard Feynman) #TLSContinuum

Good morning. In the 1960’s there was a hit show on Broadway titled Stop the World I want to get Off. In this chaotic world we are living in I understand that is a intriguing concept. Spend the rest of your life living on some exotic island where the chaos is absent. I am sorry but that is not what I am suggesting. I ask you to not just skim through this edition but stop your world and get off the whirlwind for just five minutes at a minimum and truly contemplate why you are…

Remuneration can be an uncomfortable topic for employers and employees. Employees don’t always like bringing up the subject of money with their superiors. If they do, they often feel awkward about it. 

A lack of communication about wages and salaries can sometimes mean employers don’t know if their employees are satisfied. Sometimes, they only learn they aren’t when workers find employment elsewhere. Don’t let it…

TLS Continuum Daily Tip - Great Sign of Intelligence: You are not afraid to find errors in your understanding of things. (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - Productivity Strategy: Don’t worry about what others are thinking. (Richard Feynman) #TLSContinuum

With a recent study showing that kids are more tech savvy at 12 than their parents, it therefore makes sense that a younger workforce will be more accustomed to the implementation of the best technology available.

When we look at developments such as AI, 40% of…

TLS Continuum Daily Tip - Productivity Strategy: Stop trying to know-it-all (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - If you focus on failures you will continue to suffer. (Richard Feynman) #TLSContinuum

Good morning. Have you catch our editions of the TLS Continuum Toolbox Newsletter over the past two weeks? In this last of the installments of the series I want to address the elephant in the room- your role as the stakeholder.

You perceive that you have a problem, and it is up to us to resolve it. You call the CEO and tell him you have problem, and it needs to ne resolved now or you are going to take your business elsewhere. You want the problem resolved then you are the ones who…

TLS Continuum Daily Tip - It's not the lack of intelligence, it's the lack of focus that is stopping you. (Richard Feynman) #TLSContinuum

TLS Continuum Daily Tip - Did you know that it is actually possible for you to say " I have made a mistake, I will learn from it and make sure I don't repeat it again." (Richard Feynman) #TLSContinuum

Internet these days is one of the finest places to hang out in. According to DataReportal, an individual spends around 6 hours and 37 minutes per day on the Internet. This is just an average. Depending upon different demographic factors, the time spent can be even more or less. And this poses a huge threat to the security of both a person as well as a business. A recent report from IBM points out the average cost of data breaches in the USA was $4.33 million and PurpleSec reports around 71.1…

With the introduction of Artificial Intelligence, a great fear also aroused that became a hot topic of discussion i.e. how many jobs it will replace and how many lives it will affect.  A report from World Economic Forum states that around 85 million jobs will be replaced by AI. That is a big concern to consider. But the good news is, the same…